1.1 Personal Information

We may collect the following details to create and manage your account:

• Name

• Email address

• Phone number

• Residential or business address

• Identity verification details (submitted through Stripe or other verification partners)

1.2 Transaction Information

Collected as part of providing escrow and payment-protection services:

• Item or service details

• Payment information processed securely through Stripe

• Delivery, tracking, and confirmation details

• Ratings and feedback submitted by users

1.3 Device & Usage Data

We automatically collect certain information, including:

• IP address

• Device type and operating system

• Pages viewed and actions taken within our app or website

• Logs for fraud-prevention and security monitoring

2. How We Use Your Information

We use your information only for purposes directly related to operating the TrustEcho platform, including:

• Creating and managing user accounts

• Operating escrow and payment-protection services

• Identity verification and fraud prevention

• Communicating with users (updates, confirmations, support)

• Monitoring platform activity to ensure safety and integrity

• Meeting legal, financial, and regulatory requirements

We do not sell your personal information. We only share your information with partners required to deliver our services.

3. How Your Information Is Stored

• Your data is stored on secure servers with industry-standard encryption.

• We never store payment card details — Stripe handles all payment information.

• Identity documents are securely stored within our verification partner’s encrypted systems.

4. When We Share Information

Your information may be shared only in the following scenarios:

• Stripe — for payments, onboarding, identity verification, and compliance

• Delivery and logistics partners — when required to complete a transaction

• Law enforcement — only when legally required under Australian law

• Trusted service providers — strictly for platform operations, security, or analytics

We do not share your information with advertisers or for marketing purposes.

5. Cookies & Tracking

Our website may use cookies to:

• Improve performance

• Understand usage patterns

• Provide essential functionality

You may disable cookies in your browser settings, but certain features may not function correctly.

6. Data Retention

We retain your data only for as long as necessary to:

• Operate the TrustEcho platform

• Meet legal and financial obligations

• Resolve disputes

• Maintain accurate transaction records

When no longer needed, data is securely deleted or anonymised.

7. Your Rights

Under Australian privacy law, you have the right to:

• Request access to your personal information

• Request corrections

• Request deletion (where legally permitted)

• Object to certain uses of your data

• Request a copy of your information

8. Protecting Minors

TrustEcho is not intended for individuals under 18.
We do not knowingly collect information from minors.

9. Security Measures

We apply strong security practices, including:

• Encryption of data in transit and at rest

• Identity verification for all users

• Fraud-prevention monitoring

• Restricted internal access to sensitive information

While no online system is completely risk-free, we take every reasonable step to protect your data.

10. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes.
All updates will be posted here with a revised “Last Updated” date.

11. Contact Us

For questions or privacy requests, contact:

TrustEcho Support
📧 support@trustecho.com.au