{"id":13,"date":"2025-12-10T22:40:43","date_gmt":"2025-12-10T22:40:43","guid":{"rendered":"https:\/\/jbltrustecho.previewmysite.online\/?page_id=13"},"modified":"2025-12-11T00:30:37","modified_gmt":"2025-12-11T00:30:37","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/jbltrustecho.previewmysite.online\/index.php\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d89579 e-flex e-con-boxed e-con e-parent\" data-id=\"3d89579\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa1a8ed elementor-widget elementor-widget-heading\" data-id=\"fa1a8ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c84a4b elementor-widget elementor-widget-text-editor\" data-id=\"2c84a4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>TrustEcho (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) is committed to protecting your personal information and ensuring transparency in how your data is collected, used, stored, and shared.<br data-start=\"495\" data-end=\"498\" \/>By using our website or the TrustEcho app, you agree to the terms in this Privacy Policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8d46d7 e-flex e-con-boxed e-con e-parent\" data-id=\"d8d46d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23bbe21 elementor-widget elementor-widget-heading\" data-id=\"23bbe21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Information We Collect<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-798ca2e e-flex e-con-boxed e-con e-parent\" data-id=\"798ca2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c46e615 elementor-widget elementor-widget-text-editor\" data-id=\"c46e615\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"369\" data-end=\"403\"><strong data-start=\"373\" data-end=\"401\">1.1 Personal Information<\/strong><\/p><p data-start=\"404\" data-end=\"475\">We may collect the following details to create and manage your account:<\/p><ul data-start=\"477\" data-end=\"646\"><li data-start=\"477\" data-end=\"485\"><p data-start=\"479\" data-end=\"485\">Name<\/p><\/li><li data-start=\"486\" data-end=\"503\"><p data-start=\"488\" data-end=\"503\">Email address<\/p><\/li><li data-start=\"504\" data-end=\"520\"><p data-start=\"506\" data-end=\"520\">Phone number<\/p><\/li><li data-start=\"521\" data-end=\"556\"><p data-start=\"523\" data-end=\"556\">Residential or business address<\/p><\/li><li data-start=\"557\" data-end=\"646\"><p data-start=\"559\" data-end=\"646\">Identity verification details (submitted through Stripe or other verification partners)<\/p><\/li><\/ul><p data-start=\"653\" data-end=\"690\"><strong data-start=\"657\" data-end=\"688\">1.2 Transaction Information<\/strong><\/p><p data-start=\"691\" data-end=\"761\">Collected as part of providing escrow and payment-protection services:<\/p><ul data-start=\"763\" data-end=\"941\"><li data-start=\"763\" data-end=\"790\"><p data-start=\"765\" data-end=\"790\">Item or service details<\/p><\/li><li data-start=\"791\" data-end=\"848\"><p data-start=\"793\" data-end=\"848\">Payment information processed securely through Stripe<\/p><\/li><li data-start=\"849\" data-end=\"897\"><p data-start=\"851\" data-end=\"897\">Delivery, tracking, and confirmation details<\/p><\/li><li data-start=\"898\" data-end=\"941\"><p data-start=\"900\" data-end=\"941\">Ratings and feedback submitted by users<\/p><\/li><\/ul><p data-start=\"948\" data-end=\"981\"><strong data-start=\"952\" data-end=\"979\">1.3 Device &amp; Usage Data<\/strong><\/p><p data-start=\"982\" data-end=\"1038\">We automatically collect certain information, including:<\/p><ul data-start=\"1040\" data-end=\"1206\"><li data-start=\"1040\" data-end=\"1054\"><p data-start=\"1042\" data-end=\"1054\">IP address<\/p><\/li><li data-start=\"1055\" data-end=\"1091\"><p data-start=\"1057\" data-end=\"1091\">Device type and operating system<\/p><\/li><li data-start=\"1092\" data-end=\"1152\"><p data-start=\"1094\" data-end=\"1152\">Pages viewed and actions taken within our app or website<\/p><\/li><li data-start=\"1153\" data-end=\"1206\"><p data-start=\"1155\" data-end=\"1206\">Logs for fraud-prevention and security monitoring<\/p><\/li><\/ul><p data-start=\"1213\" data-end=\"1250\"><strong data-start=\"1216\" data-end=\"1250\">2. How We Use Your Information<\/strong><\/p><p data-start=\"1252\" data-end=\"1358\">We use your information only for purposes directly related to operating the TrustEcho platform, including:<\/p><ul data-start=\"1360\" data-end=\"1684\"><li data-start=\"1360\" data-end=\"1399\"><p data-start=\"1362\" data-end=\"1399\">Creating and managing user accounts<\/p><\/li><li data-start=\"1400\" data-end=\"1452\"><p data-start=\"1402\" data-end=\"1452\">Operating escrow and payment-protection services<\/p><\/li><li data-start=\"1453\" data-end=\"1499\"><p data-start=\"1455\" data-end=\"1499\">Identity verification and fraud prevention<\/p><\/li><li data-start=\"1500\" data-end=\"1562\"><p data-start=\"1502\" data-end=\"1562\">Communicating with users (updates, confirmations, support)<\/p><\/li><li data-start=\"1563\" data-end=\"1626\"><p data-start=\"1565\" data-end=\"1626\">Monitoring platform activity to ensure safety and integrity<\/p><\/li><li data-start=\"1627\" data-end=\"1684\"><p data-start=\"1629\" data-end=\"1684\">Meeting legal, financial, and regulatory requirements<\/p><\/li><\/ul><p data-start=\"1686\" data-end=\"1812\">We do <strong data-start=\"1692\" data-end=\"1699\">not<\/strong> sell your personal information. We only share your information with partners required to deliver our services.<\/p><p data-start=\"1819\" data-end=\"1859\"><strong data-start=\"1822\" data-end=\"1859\">3. How Your Information Is Stored<\/strong><\/p><ul data-start=\"1861\" data-end=\"2113\"><li data-start=\"1861\" data-end=\"1937\"><p data-start=\"1863\" data-end=\"1937\">Your data is stored on secure servers with industry-standard encryption.<\/p><\/li><li data-start=\"1938\" data-end=\"2019\"><p data-start=\"1940\" data-end=\"2019\">We never store payment card details \u2014 Stripe handles all payment information.<\/p><\/li><li data-start=\"2020\" data-end=\"2113\"><p data-start=\"2022\" data-end=\"2113\">Identity documents are securely stored within our verification partner\u2019s encrypted systems.<\/p><\/li><\/ul><p data-start=\"2120\" data-end=\"2155\"><strong data-start=\"2123\" data-end=\"2155\">4. When We Share Information<\/strong><\/p><p data-start=\"2157\" data-end=\"2220\">Your information may be shared only in the following scenarios:<\/p><ul data-start=\"2222\" data-end=\"2551\"><li data-start=\"2222\" data-end=\"2302\"><p data-start=\"2224\" data-end=\"2302\"><strong data-start=\"2224\" data-end=\"2234\">Stripe<\/strong> \u2014 for payments, onboarding, identity verification, and compliance<\/p><\/li><li data-start=\"2303\" data-end=\"2384\"><p data-start=\"2305\" data-end=\"2384\"><strong data-start=\"2305\" data-end=\"2340\">Delivery and logistics partners<\/strong> \u2014 when required to complete a transaction<\/p><\/li><li data-start=\"2385\" data-end=\"2458\"><p data-start=\"2387\" data-end=\"2458\"><strong data-start=\"2387\" data-end=\"2406\">Law enforcement<\/strong> \u2014 only when legally required under Australian law<\/p><\/li><li data-start=\"2459\" data-end=\"2551\"><p data-start=\"2461\" data-end=\"2551\"><strong data-start=\"2461\" data-end=\"2490\">Trusted service providers<\/strong> \u2014 strictly for platform operations, security, or analytics<\/p><\/li><\/ul><p data-start=\"2553\" data-end=\"2633\">We do <strong data-start=\"2559\" data-end=\"2566\">not<\/strong> share your information with advertisers or for marketing purposes.<\/p><p data-start=\"2640\" data-end=\"2668\"><strong data-start=\"2643\" data-end=\"2668\">5. Cookies &amp; Tracking<\/strong><\/p><p data-start=\"2670\" data-end=\"2701\">Our website may use cookies to:<\/p><ul data-start=\"2703\" data-end=\"2792\"><li data-start=\"2703\" data-end=\"2726\"><p data-start=\"2705\" data-end=\"2726\">Improve performance<\/p><\/li><li data-start=\"2727\" data-end=\"2756\"><p data-start=\"2729\" data-end=\"2756\">Understand usage patterns<\/p><\/li><li data-start=\"2757\" data-end=\"2792\"><p data-start=\"2759\" data-end=\"2792\">Provide essential functionality<\/p><\/li><\/ul><p data-start=\"2794\" data-end=\"2892\">You may disable cookies in your browser settings, but certain features may not function correctly.<\/p><p data-start=\"2899\" data-end=\"2923\"><strong data-start=\"2902\" data-end=\"2923\">6. Data Retention<\/strong><\/p><p data-start=\"2925\" data-end=\"2978\">We retain your data only for as long as necessary to:<\/p><ul data-start=\"2980\" data-end=\"3118\"><li data-start=\"2980\" data-end=\"3014\"><p data-start=\"2982\" data-end=\"3014\">Operate the TrustEcho platform<\/p><\/li><li data-start=\"3015\" data-end=\"3055\"><p data-start=\"3017\" data-end=\"3055\">Meet legal and financial obligations<\/p><\/li><li data-start=\"3056\" data-end=\"3076\"><p data-start=\"3058\" data-end=\"3076\">Resolve disputes<\/p><\/li><li data-start=\"3077\" data-end=\"3118\"><p data-start=\"3079\" data-end=\"3118\">Maintain accurate transaction records<\/p><\/li><\/ul><p data-start=\"3120\" data-end=\"3182\">When no longer needed, data is securely deleted or anonymised.<\/p><p data-start=\"3189\" data-end=\"3210\"><strong data-start=\"3192\" data-end=\"3210\">7. Your Rights<\/strong><\/p><p data-start=\"3212\" data-end=\"3264\">Under Australian privacy law, you have the right to:<\/p><ul data-start=\"3266\" data-end=\"3463\"><li data-start=\"3266\" data-end=\"3313\"><p data-start=\"3268\" data-end=\"3313\">Request access to your personal information<\/p><\/li><li data-start=\"3314\" data-end=\"3337\"><p data-start=\"3316\" data-end=\"3337\">Request corrections<\/p><\/li><li data-start=\"3338\" data-end=\"3384\"><p data-start=\"3340\" data-end=\"3384\">Request deletion (where legally permitted)<\/p><\/li><li data-start=\"3385\" data-end=\"3424\"><p data-start=\"3387\" data-end=\"3424\">Object to certain uses of your data<\/p><\/li><li data-start=\"3425\" data-end=\"3463\"><p data-start=\"3427\" data-end=\"3463\">Request a copy of your information<\/p><\/li><\/ul><p data-start=\"3530\" data-end=\"3557\"><strong data-start=\"3533\" data-end=\"3557\">8. Protecting Minors<\/strong><\/p><p data-start=\"3559\" data-end=\"3665\">TrustEcho is not intended for individuals under 18.<br data-start=\"3610\" data-end=\"3613\" \/>We do not knowingly collect information from minors.<\/p><p data-start=\"3672\" data-end=\"3699\"><strong data-start=\"3675\" data-end=\"3699\">9. Security Measures<\/strong><\/p><p data-start=\"3701\" data-end=\"3747\">We apply strong security practices, including:<\/p><ul data-start=\"3749\" data-end=\"3922\"><li data-start=\"3749\" data-end=\"3794\"><p data-start=\"3751\" data-end=\"3794\">Encryption of data in transit and at rest<\/p><\/li><li data-start=\"3795\" data-end=\"3834\"><p data-start=\"3797\" data-end=\"3834\">Identity verification for all users<\/p><\/li><li data-start=\"3835\" data-end=\"3866\"><p data-start=\"3837\" data-end=\"3866\">Fraud-prevention monitoring<\/p><\/li><li data-start=\"3867\" data-end=\"3922\"><p data-start=\"3869\" data-end=\"3922\">Restricted internal access to sensitive information<\/p><\/li><\/ul><p data-start=\"3924\" data-end=\"4023\">While no online system is completely risk-free, we take every reasonable step to protect your data.<\/p><p data-start=\"4030\" data-end=\"4063\"><strong data-start=\"4033\" data-end=\"4063\">10. Changes to This Policy<\/strong><\/p><p data-start=\"4065\" data-end=\"4222\">We may update this Privacy Policy to reflect operational, legal, or regulatory changes.<br data-start=\"4152\" data-end=\"4155\" \/>All updates will be posted here with a revised \u201cLast Updated\u201d date.<\/p><p data-start=\"4229\" data-end=\"4250\"><strong data-start=\"4232\" data-end=\"4250\">11. Contact Us<\/strong><\/p><p data-start=\"4252\" data-end=\"4295\">For questions or privacy requests, contact:<\/p><p data-start=\"4297\" data-end=\"4350\"><strong data-start=\"4297\" data-end=\"4318\">TrustEcho Support<\/strong><br data-start=\"4318\" data-end=\"4321\" \/>\ud83d\udce7 <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4324\" data-end=\"4348\">support@trustecho.com.au<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy TrustEcho (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) is committed to protecting your personal information and ensuring transparency in how your data [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jbltrustecho.previewmysite.online\/index.php\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jbltrustecho.previewmysite.online\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jbltrustecho.previewmysite.online\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jbltrustecho.previewmysite.online\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jbltrustecho.previewmysite.online\/index.php\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":28,"href":"https:\/\/jbltrustecho.previewmysite.online\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":275,"href":"https:\/\/jbltrustecho.previewmysite.online\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions\/275"}],"wp:attachment":[{"href":"https:\/\/jbltrustecho.previewmysite.online\/index.php\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}